SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Marketing Communications: With your express permission, we may send you emails or SMS updates about our store, new products, and other updates. You may opt-out of these communications at any time using the “unsubscribe” link provided in each message.
SECTION 2 – CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery, we collect that information for that specific primary purpose.
For secondary purposes, such as marketing, we will always ask you directly for your expressed consent or provide you with a clear opportunity to opt-in.
How do I withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you, or for the continued collection and use of your information, at any time by contacting us at [email protected] or mailing us at:
Talkshop, 3/14 Starkey St, Forestville NSW 2087, Australia.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – DATA STORAGE AND HOSTING
Our store is hosted on the Talkshop e-commerce platform. Your data is stored through their data storage, databases, and the general application on secure servers protected by industry-standard firewalls.
Payment Security: If you choose a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction, after which it is deleted. All direct payment gateways adhere to the standards set by the PCI Security Standards Council.
SECTION 5 – THIRD-PARTY SERVICES & OVERSEAS DISCLOSURE
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us (such as payment processing and shipping).
Overseas Disclosure (APP 8): To provide our services, we may disclose your personal information to recipients located outside of Australia, including in the United States and [Insert other countries if applicable], where our hosting and payment providers maintain facilities. We take reasonable steps to ensure that these overseas recipients handle your data in accordance with the Australian Privacy Principles.
SECTION 6 – AUTOMATED DECISION-MAKING
We may use automated processes (such as cookies or internal algorithms) to provide personalized product recommendations or for fraud prevention during checkout. We do not use automated decision-making in a way that creates significant legal effects for you without offering a right to human review.
SECTION 7 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.
SECTION 8 – COOKIES
We use cookies to enhance your experience. You can choose to opt-out of these via your browser settings:
- _session_id: Allows storage of session information.
- _lsite_visit / _lsite_uniq: Internal stats tracker to count visits.
- cart: Unique token, persistent for 2 weeks, stores cart contents.
- storefront_digest: Used to determine access for password-protected areas.
SECTION 9 – AGE OF CONSENT
By using this site, you represent that you are at least 18 years of age, or that you are at least 15 years of age and have obtained the consent of a parent or guardian to use this site.
SECTION 10 – YOUR RIGHTS (ACCESS & ERASURE)
You have the right to access the personal information we hold about you, to request its correction, or to request the deletion (erasure) of your data. We will respond to all such requests within 30 days.
SECTION 11 – CHANGES TO THIS POLICY
We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. If material changes are made, we will notify you here that it has been updated.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, or delete your information, or register a complaint, please contact our Privacy Compliance Officer:
Email: [email protected]
Mail: Talkshop, 3/14 Starkey St, Forestville NSW 2087, Australia
Regulatory Body: If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.